Mulisha Small Engine Repair - Cranbrook
Mulisha Small Engine Repair is a premier small engine repair service located in Cranbrook, dedicated to providing top-notch solutions for all your engine-related needs. With a team of skilled technicians, Mulisha specializes in diagnosing and repairing a wide range of small engines, from lawnmowers to generators, ensuring that their customers receive the best possible care and service. The commitment to excellence and customer satisfaction sets Mulisha Small Engine Repair apart in the competitive landscape of engine repair services.
- Address: 3560 Wieler Frontage Rd, Cranbrook, BC V1C 7B8, Canada
- Phone: +1 250-426-2236
- Features: Small engine repair service
- Website:
- Rating: 3.9 / 5
- Number of Reviews: 36
Features of Mulisha Small Engine Repair
Mulisha Small Engine Repair is a dedicated service located in Cranbrook, British Columbia, specializing in the repair of small engines. Situated at 3560 Wieler Frontage Rd, this business has gained a reputation for providing quality service to its clients. With a contact number of +1 250-426-2236, they are readily accessible for inquiries and support regarding small engine issues.
Established to meet the needs of the community, Mulisha Small Engine Repair caters to a variety of small engine machinery. The business handles repairs for lawnmowers, snow blowers, chainsaws, and other similar equipment. Their skilled technicians possess extensive knowledge and experience, ensuring that each repair job is carried out with precision and care. Customers often appreciate the attention to detail and the thorough approach that the team takes in diagnosing and fixing problems.
With a customer rating of 3.9 out of 5 from 36 clients, it is evident that Mulisha Small Engine Repair has made a positive impact. While feedback is varied, many clients commend the quick turnaround times and the friendly service they receive. This business values customer satisfaction and strives to build long-lasting relationships with those who seek their help.
Mulisha Small Engine Repair is not just about fixing engines; they aim to educate clients on the maintenance of their equipment. By offering tips and advice, the team helps clients extend the life of their machinery, thereby reducing future repair needs. This commitment to customer education reflects their dedication to the community's well-being and the longevity of their equipment.
In addition to repairs, Mulisha Small Engine Repair is also known for its diagnostic services. Clients can bring their engines in for a comprehensive evaluation to identify any underlying issues, which can prevent costly repairs down the line. This proactive approach is one of the many reasons why clients return for service time and again.
Overall, Mulisha Small Engine Repair stands out in the Cranbrook area for its specialization in small engine repair services. With a focus on quality, customer service, and maintenance education, the business continues to thrive. Whether it's a minor fix or a more complex repair, clients can trust that they will receive honest and effective service at this reputable establishment.
Reviews for Mulisha Small Engine Repair
Mulisha Small Engine Repair has garnered a mix of feedback from its customers, reflecting a spectrum of experiences. The overall rating stands at 3.9, based on 36 reviews, indicating a varying level of satisfaction among its clientele.
Several customers have expressed their frustration with the service. One reviewer, Ryan G, dropped off his boat for repairs in August 2024 and faced a lack of communication from the owner. His experience is highlighted by the owner's admission of being overwhelmed, which led to poor customer service and a loss of business. Ryan emphasized the importance of communication in maintaining customer relationships.
Another dissatisfied customer, TNT Family, detailed a similar story, recalling how they were yelled at when inquiring about the status of their four-wheeler repair. After a lengthy five-month wait, they found their vehicle in worse condition than when they left it, raising concerns about the quality of service and care.
In stark contrast, customers like Machachu33 and Nathan Lastiwka praised the owner, Kris, for his kindness and mechanical expertise. Their reviews highlight a personal touch and a commitment to helping clients, demonstrating that positive experiences exist alongside negative ones.
Some reviews tell stories of a dedicated mechanic who offers essential services, while others caution potential customers about unreliable timelines and incomplete repairs. This dichotomy reveals that customer experiences are largely influenced by the current operational state of the business, which has recently faced challenges.
- Positive Feedback: Customers praised Kris for his kindness and mechanical skills.
- Negative Feedback: Issues with communication and service delays.
- Mixed Experiences: Some clients express satisfaction, while others report extensive waiting periods.
- Service Quality: Concerns raised about the condition of items returned after repairs.
Customer Reviews
Ryan g
Rating: 1/5
Dropped my boat off in Aug 2024 for some repairs. Called a few times over the winter for a follow up and never received a call back. Stopped by the office today to check on the boat in person and spoke to the owner. He said he has been working alone and is too busy….
Basically, dude communicate with your customers. It’s that simple. I will now haul my boat to someone else who will take my money. I also see you are always posting in Fb that you are closing the shop an hour early or taking a day off on a Friday or something.
He complained to me that its been only him working all winter. Well I dropped my boat off last summer….. Perhaps out a help wanted add up and hire some people.
Stop taking in work if you can't handle it. This is terrible business.
Also, maybe try to apologize to your customers. Most of us are forgiving and understand life happens. But with zero communication and no apologies I can't see you staying in business long.
Its just darn lazy to not communicate with your customers. Especially when you have possession of their property!
TNT Family
Rating: 1/5
Once gave him a five star review but recently this business has gone down the drain. I don’t know what happened, but there used to be a team of great people with speedy service working for Kris and now it’s just him and the service and timeliness is abysmal.
Dropped off a 4wheeler for a simple carb clean and a new tube put in the tire in early April. Called in late May and asked how it was going and if he had an ETA and got yelled at- it was a very unhinged rant about how he’s the only person who works there and he’s only one person and can only do so much. I assured him I was patient but wondered if he had an idea of when it would be ready. He yelled at me not to call again and he would call when it was ready. I was pretty off put but I tried to give him the benefit of the doubt- I am sure that it is stressful running your own business by yourself and he likely felt swamped and stressed when I called. I resolved to let it go and hope for the best since we have always received brilliant service from this business before.
Unfortunately 5 months went by and we finally had to call back in after the machine being gone all summer. He insisted he would have it ready that week. However when we went to pick it up he said it was finished and charged us over $200 and after payment went through he mentioned that “something” happened to the wheel and the brakes but we could just fix it ourselves. The “something” is somehow the entire brake on one wheel is jammed up together and the wheel doesn’t turn whatsoever because of it. This was not how the machine was brought in. What’s more is he also claimed he put a new battery in despite it having a new battery put in a year before- this battery he has in it has NO life in it whatsoever. I haven’t removed the carb yet but it doesn’t look like it was even cleaned but I can’t speak to that definitively.
I basically paid $200 for my kids’ quad to be stored out in the elements in a hot yard for 5 months and returned in unbelievably worse shape than when I dropped it off. I hope Kris the best but unfortunately we won’t ever be going back to mulisha.
Machachu33
Rating: 5/5
This fella will help, it doesn’t matter who you are or where you’re from. The kindness and willingness to help others from Kris is beyond what you could imagine. A family man with a heart of gold and an excellent mechanic that the world would be lucky and very fortunate to have in every town. I can’t thank you enough for your kindness and hospitality. I will always recommend you to anyone. Thank you for your kindness and generosity, it’s not gone unrecognized and I hope this message is atleast a small reflection of your incredible service kindness and willingness to show that not ever shop is out to get folks and that there’s at least one that just wants to see people survive. Keep up the great work and Granny and I will always hold and speak of you in high regards for all the kindness you show and give to even a total stranger. I definitely recommend this shop and more so the man behind it. Wonderful people that just don’t exist anymore.
Thank you
Granden and Myra Bertrand
Rating: 5/5
Kris is awesome. Top notch small engine mechanic. Brings in some really cool products. He even has a decent selection of used things with small engines from dirt bikes to lawn mowers in the back. Picked up an EGO power+ weed Wacker today. Some cool features like power string winder. No more taking the head apart to load string. Kick feed system makes advancing the line super easy. And carbon fibre bar to lighten the load. Gonna go and test it out today. Thanks for the great service as always.
OREL MONTGRAND
Rating: 1/5
Absolute scammer n thief I made the big mistake to place an order threw this company
AVOID AT ALL COST DO NOT IRDER THREW THIS COMPANY
same excuse as always for over 6 months it's on back order no refund
Stood there today n he was on phone with at least 9 peoples same thing Herold them he pockets the cash n doesn't place orders
I confirmed by calling manufacturers n there was never an order placed at all do not shop buy or get any service work here all you will get is excuses n lied too
Kerry Trottier
Rating: 5/5
I have to tell you Chris was fantastic! I bought a cub cadet zero turn mower and just so pleased with it. Go talk with Chris for ant of your needs in equipment.
grampa toymaker
Rating: 1/5
After waiting for over 8 months for parts to fix our mower and hundreds of excuses we took it home. Wouldn't recommend this business.
Nathan Lastiwka
Rating: 5/5
Highly recommend to anyone looking for good quality products and great service!! I have a yard care business and use many small engine machines, summer and winter work. I have dealt with other small engine repair shops and have never had any service that comes close to what Mulisha provides. I will not use another small engine repair company again.
Derrick, thank you for all the help over the phone and in person! You're great to deal with and i sure appreciate it.
Mulisha all the way!!
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