Lorne's Small Engine - Drayton Valley

Lorne's Small Engine, located in Drayton Valley, is a trusted provider of small engine repair services that cater to a variety of machinery needs. With a focus on quality and customer satisfaction, Lorne's brings a wealth of expertise to ensure that your equipment runs smoothly and efficiently. Whether it's a lawn mower, chainsaw, or any other small engine device, customers can rely on Lorne's Small Engine for fast, reliable, and affordable repair solutions.

Summary

Address: 5504 50 Ave, Drayton Valley, AB T7A 1S1, Canada
Phone: +1 780-542-1565
Features: Small engine repair service
Website: Website
Rating: 3.6 / 5
Number of Reviews: 21

Location Lorne’s Small Engine

Table

Features of Lorne's Small Engine
Reviews for Lorne's Small Engine
1. Customer Reviews
2. More Interesting Images

Features of Lorne's Small Engine

Lorne's Small Engine is a dedicated service located in Drayton Valley, Alberta, Canada. Specializing in small engine repair, this business has earned a reputation for providing reliable and efficient services to its clients. Situated at 5504 50 Ave, Drayton Valley, AB T7A 1S1, Lorne's Small Engine caters to a variety of small engine needs, accommodating everything from lawnmowers to snowblowers.

With a focus on quality, Lorne's Small Engine aims to diagnose and repair small engines quickly and effectively. The establishment is manned by a team of skilled technicians who possess the knowledge and expertise required to handle diverse small engine issues. Customers often appreciate the attention to detail that the team puts into each repair job, regardless of its complexity. This ensures that equipment operates safely and efficiently post-repair.

Lorne's Small Engine is dedicated to customer satisfaction. With a customer rating of 3.6 out of 5 based on 21 reviews, it shows that while there is room for improvement, many clients have had positive experiences. The team takes feedback seriously and continually strives to enhance their services. They understand the importance of maintaining small engines to ensure optimal performance and longevity, which is why they offer comprehensive repairs and maintenance options.

Conveniently located in a central area of Drayton Valley, Lorne's Small Engine is easily accessible for local residents. Clients appreciate the convenience of having a trusted small engine repair service nearby, which can significantly reduce the downtime of their essential equipment. The business not only encourages repairs but also educates clients on the importance of regular maintenance, helping to prevent future issues.

The overall atmosphere at Lorne's Small Engine is welcoming and professional. The experienced staff are always ready to assist with queries, ensuring clients feel informed and valued. By building a rapport with the community, Lorne’s Small Engine has fostered long-term relationships with many of their customers, aiding in their return for future services.

In summary, Lorne's Small Engine stands out as a reliable service in Drayton Valley, Alberta. With a specialization in small engine repair, a commitment to quality work, and a focus on customer satisfaction, this business remains a preferred choice for many in the area. Those in need of small engine repairs can feel confident in choosing Lorne’s Small Engine for their repair needs.

Reviews for Lorne's Small Engine

Lorne's Small Engine specializes in small engine repair services, and their customer reviews reflect a mix of experiences. While the overall rating stands at 3.6, opinions vary significantly among clients.

Several customers praised the shop for their friendliness and assistance. One happy customer, Adam Hillier, expressed gratitude for the help he received during his bike trip, mentioning that the staff member who assisted him was a great guy and provided excellent service.

Similarly, Elaine Hodgson highlighted the knowledgeable and down-to-earth employees, noting their wide array of merchandise and the great prices they offer. She left the shop feeling satisfied and thankful for their recommendations.

However, not all reviews are positive. A number of customers reported experiences of poor service and communication issues. Kenifh Guzman recounted a frustrating experience where the shop took much longer than promised to fix his bike, leading to significant inconveniences. Justin Mckillop also faced issues when trying to arrange a repair, feeling misled and receiving inadequate customer service.

Positive experiences: Friendly staff, good pricing, helpful service
Negative experiences: Long wait times, poor communication, high rates for emergency services
Recommendations: Mixed feelings, some customers will not return
Specific complaints: Unfinished jobs, additional costs, and unmet deadlines

Customer Reviews

Adam Hillier

Rating: 5/5

Traveling from edmonton thru Drayton Valley on bike trip. Got a flat rear tire, gentleman who was working alone took time to fix my problem. Great guy and great service.
Thank you very much.

Elaine Hodgson

Rating: 5/5

These guys made my day!! They were able to do a good job , super friendly down to earth employees. They are a one stop shop , the walls are covered with alot of merchandise, lots to look at. The price was great , they recommend some spray for my bike chain, which I love. This guy is the fat bike guy. !! I highly recommend Lorens small engine repair. I will definitely go back. Thanks

Kenifh Guzman

Rating: 1/5

Would not recommend going there at all. Better off paying your gas and going somewhere better. I Brought my bike in for a refresh, it Was great meeting with the owner (lorne) when I brought my bike in, he's very nice and responsive on calls, until he got a hold of my bike THEEEEEN everything went down hill from there, they lied to me about the time frame, they said it will only take a week but it took them 3 weeks just to rebuild the carb which cost me lots of money and cost me to miss my trip, and on top of that I called them to check on the bike one last time and ask them if the bike is ready all they said was they're sick of it and to grab my bike as is and discontinue to work on it and didn't even finish the job. so now I have to go and pay for another mechanic to fix Lorne's small engine shops mess.

Justin Mckillop

Rating: 1/5

Ask to get my ranger driveline fixed, needed two new u joints, easy fix. Needed machine back in under two weeks. Owner was nice, said to call in morning they could squeeze it in for me. Called the next morning and another guy said absolutley not! They wanted me to pay 175$ an hour to work on it over four days after hours. Lol I told him what Lorne said and he said well call back later cause lorne isnt here! Great customer service guys!! Holy. That's why I own 8 polaris sleds and 4 polaris side by sides and none were purchased or serviced and will never be done by lornes small engine! Thanks again...

M Bell

Rating: 1/5

After a positive first meeting with Lorne on August 24th 2021, he took my poorly running chainsaw and committed to run a carburetor kit through it. He told me that if the carb kit didn't work, he'd replace the carburetor. I did let him know that I needed the saw back by October 1st as I'd be leaving for a hunting trip.

I first checked in with him after two weeks on September 8th and he responded to my update request saying that he'd ordered a carb kit. That's the end of the positive things I can share and things took a turn for the worse after that.

On September 23rd I texted him asking for an update.

No Response.

I tried again on September 27th.

NO RESPONSE.

Finally today on September 28th he finally responded by telling me that he was sick and that I could take my saw someplace else if I wanted. Adding "s#!t happens." (I expect Google to edit this post if I spell out what he actually said.)

He had the saw for over a month and I have no idea if he even opened it up or ordered that carb kit because, when I went to pick my saw up it was sitting on the front porch and he was nowhere to be seen. (I guess some military veterans are braver than others.)

The most annoying part is that, if he'd responded last week when I started texting him, I might have had a chance to take it someplace else. Now, with three days before I leave on my trip, I'm getting laughed off the phone by other repair places.

My advice is this: **If you want to do business with someone who will be respectful to you and your gear , you should take your business elsewhere.** This guy doesn't give a damn about his customers. If you need further evidence of his disregard for his customers, just take a look at the screenshots of today's SMS exchange.

Dan Bray

Rating: 1/5

I don't know how they sleep at night. I got billed for emergency after hours shop rate at $175 an hour just because I needed my quad fixed asap, the hours that they actually worked on my quad was some time between 11am and 5 pm on a Thursday.