Dixon Small Engine Repair - Whitby
Dixon Small Engine Repair is a trusted name in small engine repair services located in the heart of Whitby. With years of experience and a commitment to excellence, they specialize in diagnosing and fixing a wide range of engines, ensuring that customers can rely on their equipment to perform at its best. Whether it's lawn mowers, generators, or other small machinery, Dixon Small Engine Repair stands out for its reliable service and customer satisfaction.
- Address: 311 Hopkins St, Whitby, ON L1N 2C1, Canada
- Phone: +1 905-666-5167
- Features: Small engine repair service
- Website:
- Rating: 3.3 / 5
- Number of Reviews: 54
Features of Dixon Small Engine Repair
Dixon Small Engine Repair is a renowned establishment located in Whitby, Ontario, Canada. Situated at 311 Hopkins St, Whitby, ON L1N 2C1, this business specializes in providing high-quality small engine repair services. With a dedicated team of experienced technicians, they take pride in their ability to diagnose and fix various small engine issues swiftly and efficiently.
The primary focus of Dixon Small Engine Repair is to cater to the needs of customers who rely on small engines for personal and commercial use. These engines are commonly found in appliances such as lawn mowers, chainsaws, and generators. By addressing a diverse range of small engine problems, Dixon ensures that customers can get back to their activities with minimal disruption.
Customers have provided feedback on their experiences, rating Dixon Small Engine Repair with a score of 3.3 out of 5. This rating reflects the establishment's commitment to quality, though it also indicates areas where they may continue to improve. The team's professionalism and expertise contribute to their reputation, and many clients appreciate the straightforward communication regarding repair processes, estimates, and timelines.
Communication is an integral part of the service at Dixon Small Engine Repair. They prioritize understanding the specific needs of each client, ensuring that the repairs align with the customers' expectations. Clients can reach them at +1 905-666-5167, which facilitates easy inquiries and supports effective communication throughout the repair process.
The team at Dixon Small Engine Repair is knowledgeable about the latest technologies and methods in small engine repair. This expertise allows them to tackle a variety of issues, from routine maintenance to complex repairs. They understand the intricacies of small engines and offer solutions that enhance the performance and longevity of the equipment, providing added value to their services.
In a market where reliability and efficiency are paramount, Dixon Small Engine Repair stands out due to its commitment to customer satisfaction. They aim to create a welcoming atmosphere for all clients, making them feel valued and understood. This commitment to excellence not only helps repair engines but also builds lasting relationships with their clientele.
In summary, Dixon Small Engine Repair is dedicated to offering exceptional small engine repair services in Whitby, Ontario. With their well-trained staff, commitment to customer needs, and a solid understanding of small engine mechanics, they are a go-to choice for anyone seeking reliable repair services in the area.
Reviews for Dixon Small Engine Repair
At Dixon Small Engine Repair, customer experiences vary widely, leading to an overall rating of 3.3 based on 54 reviews. While some customers praise the quality of service, others share disappointing encounters that highlight significant issues with customer service and communication.
Reviews reveal a mix of sentiments:
- Negative Experiences: Several reviewers report rude and unprofessional interactions when seeking assistance. For example, one customer mentioned a frustrating phone call with an employee who seemed uninterested in helping.
- Service Delays: There are complaints about long wait times for repairs. One reviewer noted that their lawn mower took two weeks to service, with minimal updates provided during the process.
- Quality of Repairs: While some customers experienced satisfactory repairs, others expressed frustration when follow-up issues arose after they picked up their equipment. One customer found that a snow-blower was still not functioning correctly after being serviced.
- Positive Feedback: On a more uplifting note, several patrons commended the shop for speedy service and effective repairs. One customer delighted in how their snowblower was fixed quickly, claiming it runs smoother than ever before.
- Overall Value: Customers noted that while the service might not always meet expectations, the prices are regarded as reasonable, which could be an attractive factor for potential clients.
Overall, Dixon Small Engine Repair offers a mix of experiences that potential customers should consider. While there are some positive testimonials about service quality, the recurring themes of poor customer service and communication issues warrant caution.
Customer Reviews
MarJames Simpson
Rating: 1/5
Extremely Disappointing Customer Service – Would Give Zero Stars if Possible
Several years ago, I purchased a trimmer from this location and had an awful experience with the individual on site. He was rude, short-tempered, and clearly uninterested in providing any level of customer service. I left that day vowing never to return.
Unfortunately, I recently found myself in need of small engine repair for my lawnmower and decided to give them another chance. I regret that decision. The same individual answered the phone and was just as rude and unprofessional as I remembered. His attitude and complete lack of customer care instantly reminded me why I had sworn off this place in the first place.
Save yourself the frustration and go elsewhere. If I could give this business zero stars, I would.
Larry Laycock
Rating: 1/5
He Couldn't be bothered to look up a part for me to order.
I had a model #.
Nope.
'Bring me a part #"
Really???
Anthony Cassar
Rating: 4/5
I dropped off my lawn mower. Told it would take at least 7-10 day's before it would be ready. After a week I went in to see if they had a chance to look at it. The said they hadn't. I noticed at least 250 Mowers required service in there. Wow maybe it was bad timing. They said they'd call when it's done. After two weeks it was ready. I went to pick it up. They told me they cut at least a pass or two to test it. I tried it myself. Lot's of fluid came out of the exhaust while I ran it for two minutes. Then it cut out completely.
I called them about it. They told me to bring it back. Though the already cleaned out the carburetor completely. They worked on it 3-5 days before receiving it back. Told me it was not in clutch properly. Had to make an adjustment to it. Then it ran fine after that.
Not the greatest experience I must admit. Only charged me for the original maintenance. The customerxservice was good considering the circumstances involved. Lawnmower can be problematic even when they do whatever they can to get them going.
Gerard MacInerney
Rating: 5/5
My lawn mower didn't start up this spring after sitting all winter. I dropped off the gas mower for service, and it was ready within a day or two. Great service. The gentleman who took care of me was very friendly, explained what was required. Overall, very satisfied. Great service, at a very reasonable price. I'd definitely return for future needs. They also have a good selection of tools. Drop by, worth the visit!
Ali Steve W
Rating: 5/5
Dixon did a fantastic job on repairing our lawn mower. Fast service and quality was excellent. They were very busy but managed to turn around the repairs quickly which was appreciated. Would definitely use them again.
Frank Underwood
Rating: 1/5
Took a chainsaw in for service after leaving a flat fee of 30.00 to troubleshoot it I had to wait a week before they called me told me it needed a new carburetor 243 dollars. They also told me it had low compression so its not worth fixing. I decided to order a new carburetor off Amazon for 25.00 delivery 3 days . Now I know its not an original carburetor but it runs just fine now. If they were such a great shop why wouldn't they have suggested that route? Obviously they don't care about their customers. I don't think I would recommend this company at all.
David Maheengun
Rating: 1/5
Snow-blower repair in the late spring ... stored over the summer ... started it two days ago ... all the same issues. Called today ... rude, unhelpful, lackadaisical attitude.
There are plenty of people willing to do a GOOD job elsewhere. I certainly DO NOT recommend this shop.
Daisy Mastif
Rating: 5/5
Had a snowblower I couldn't start, I saw Frank and his guys fixed me up in no time. My wife can start it in the first pull now, I think it runs smoother then when we first brought it home from the store. Great service, great prices! Highly recommended!!
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